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FAQ

WHEN WILL MY ORDER SHIP?

We usually ship within 24 hours, after that it takes usually a week till it arrive, if you have any questions regarding your order please contact us: support@ornamentus.com

The shipping times are:

Germany & rest of Europe: 3-5 Days
United States: 5 Days
Canada: 5 Days

All duties & taxes are paid for, when ordering to the EU or USA/Canada

Rest of world: 5-10 Days

 

DO YOU ACCEPT RETURNS OR EXCHANGES?

Yes! We offer 30 Days of Returns & Exchanges please contact support@ornamentus.com and we will help you with the returns.

 

WILL YOUR NECKLACES RUST OR TURN MY NECK GREEN?

Never, every item we produce is made from a solid Stainless Steel base. The common cause for people having allergic reactions to plated jewelry is most often caused by cheap base metals such as copper and fake "Gold" plating. We only use solid 316L Stainless Steel. We guarantee all of our products have the capability of lasting a lifetime with proper care. 

Our items are also 100% water proof and wont make you any problems, ever.

 

CAN YOU MAKE ME A CUSTOM DESIGN?

Yes! We can make anything possible, please note we cant do 1-1 customs we only mass produce for brands, with the MQO of 50 per design. If you want any custom production we can help you, just contact us via mail or write us on Instagram.

How long till i got my refund?

After we recieved your returns, it will take up to 72 hours till you got your money back! Please use tracked shipping for your returns, so we always know where your items are. 

I ordered the wrong size can i exchange it?

Absolutely! We just ask that you cover shipping to get it back to us. email us at support@ornamentus.com to let us know you're sending it back, and what new size to send out once we receive it.

 

 

Based on 328 reviews
85%
(280)
11%
(36)
3%
(9)
0%
(1)
1%
(2)
G
Vampire Ring
Gustav B.

Its just so fucking good. 10/10 no glazing

Y
Tribal Heart Ring
Yannick B.

Really love this ring!!

Love this ring. The letters could be a little bit more defined.

The ring is true to size maybe a bit larger because the top part ends up slipping to the side of my finger. Looks amazing tho!

S
Gothic Bracelet
Sebastian L.

I love it since the first time I saw it, wonderful quality not my first and definitely not my last time ordering from Ornamentus

A
Thorne Ring
Anahi R.

again, amazing quality! i’m constantly washing my hands and using hand cream and all my rings retain their shine!

fits just right and the quality is great! i love it!

A
Spider Ring
Anahi R.

i think due to the nature of the design, it runs just a tad bit too big but it’s not a big deal for me since i can wear it on multiple fingers! shipping was fast and the quality is amazing! can’t wait for more designs to drop :)

M
Thorne Choker
Marco V.

High quality jewelry! Got many compliments!

D
Butterfly Ring
Diego P.

Good look and fit me to my size order

Great quality, looks awesome and fits perfecto

M
Industrial Bracelet
Michèle B.

Very nice!

Really nice quality and fit! Can highly recommend! 🔥

I love the ring

a
Gothic Bracelet
alyssa j.

I like this bracelet, but the listing is slightly misleading. the links are a lot bigger than I was anticipating, and the extender attached is not 3", like the listing states. Its a good bracelet though.

a
Cathedral Ring
alyssa j.

I really like this ring. It feels nice to wear and looks great.

P
Gothic Bracelet
Pascal E.

Very nice quality, love it.

P
Gothic Choker
Pascal E.

Very nice quality, love it.

L
Butterfly Ring
Luca N.

Too big for the measured finger but I guess it fits on another one (I have 10 of them so it’s fine)

M
Thorne Ring
Marcel J.

Great fit

N
8mm Cuban Bracelet
Nicole H.

Fits perfectly & is a beautiful gift for fashion lovers all around.

T
Thorne Necklace
Thomas H.

Great

Looks good, but the black box that it came in was destroyed (possibly by the mail carrier)

W
Tribal Heart Ring
William W.

Good

L
Vampire Ring
Leon L.

Very Nice